Your AI lies to customers.
Cloud CRMs charge per seat, lock your data, and their "AI" hallucinates. Reforms sees your screen. It doesn't guess.
Your data stays on your server.
The problem
Cloud CRMs are broken by design.
per agent per month
Intercom charges $74/agent/month. With 5 agents, that's $4,440/year. Reforms costs your inference bill: $50-100/month total.
data ownership
Your customer conversations live on their servers. They train on your data. You can't export. You can't migrate. You're locked.
hallucination rate
Their "AI" says ticket is resolved when it's open. Says refund was issued when it wasn't. Customers get angry. You look incompetent.
integration timeline
Want to connect your Django app? Custom fields? Your database? Good luck. Their API is REST-only, rate-limited, and poorly documented.
You don't need a better CRM.
You need to own your CRM.
Real scenarios
See the difference.
Traditional AI: Searches knowledge base. Returns generic FAQ about orders. Agent still has to open 3 tabs to find it.
Reforms: Sees the customer page open. Clicks the Orders tab. Points to the row. "This order from March 12, shipped to Berlin, is their most recent."
Agent saves 2 minutes. Customer gets answer in 30 seconds instead of 3 minutes.
What you get
Built different.
Page-aware copilot
Agent sees what you see. It reads the DOM, understands the UI, and can point to specific elements. No pre-recorded tours. No scripted flows.
30+ real tools
Not just chat. Create tickets, send emails, update records, escalate to humans. Real actions with audit trails.
Three-layer hallucination defense
CST validation, @ref verification, outcome checking. If it can't verify, it says "I don't know" instead of making things up.
LLM as config
Swap OpenAI for Claude or local Llama without code changes. Tier-based routing: cheap model for simple queries, powerful model for complex ones.
Knowledge base with RAG
Drop in your docs, FAQs, policies. Vectorized search. Agent cites sources. Customers get accurate answers.
Email-first architecture
RFC 5322 compliant threading. IMAP sync. Reply from your domain. No more "reply to this email to update your ticket."
Is this for you?
Built for these teams.
Django shops
Already running Django? pip install reforms. Add to INSTALLED_APPS. Migrate. Done.
Privacy-regulated industries
Healthcare, finance, legal. Data never leaves your infrastructure. Audits become easy.
EU companies
GDPR compliance is automatic when data stays on your EU servers.
Russian/CIS markets
Intercom doesn't work there. Zendesk is spotty. You need something you control.
Bootstrapped startups
$74/agent/month adds up. Your entire AI bill will be $50-100/month.
Teams that hate lock-in
MIT licensed. Fork it. Modify it. It's yours forever.
Not for everyone.
Want fully managed? Use Intercom. It's good. Just expensive and not yours.
Pricing
$0
Plus your inference costs.
The math is simple.
Intercom
$74/agent/month × 5 agents = $4,440/year
Reforms
~$100/month total = $1,200/year
You save $3,240 annually.
Start for free. git clone → docker-compose up → Done.
Own your CRM. Own your data.
Stop paying rent on your customer relationships.
MIT Licensed • Self-hosted • Django-pluggable • Yours forever.